My credit card has been charged but I haven’t received my product.

My credit card has been charged but I haven’t received my product.

My credit card has been charged but I haven’t received my product.

02 . 08 . 2018
Within 2 business days you will receive an email with shipping information and tracking number. If you did not receive such an email, please contact our support team.

Latest Posts

Why can’t I add a product to my cart?
Make sure that we are not out of stock. If we are not, please contact our support team to help you complete your order.
Make sure that we are not out of stock. If we are not, please contact our support team to help you complete your order.
02 . 13 . 2018

Are ROC headphones available in stores?
Currently, ROC products are available on our website and our partners’ websites - Amazon, Lazada, and Tmall.
Currently, ROC products are available on our website and our partners’ websites - Amazon, Lazada, and Tmall.
02 . 13 . 2018

Which countries do you ship to?
We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.
We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.
02 . 08 . 2018