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faqs
Compatibility Information
My Order
My Purchase
Payment Information
Product Information
Shipping
Which countries do you ship to?
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We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.
How long does does shipping take?
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We try to get your product to you as soon as we can! Shipping times may vary by region, however.
How long after my order does it take for the product to be shipped?
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If you’re within a region we ship to, we will try to have your product shipped within 2 business days unless otherwise stated.
Which payment methods does ROC accept?
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We accept Visa, Mastercard, Discover, American Express
When will my payment be deducted from my account?
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Your credit card will be charged when your order is completely entered.
My credit card has been charged but I haven’t received my product.
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Within 2 business days you will receive an email with shipping information and tracking number. If you did not receive such an email, please contact our support team.
Why can’t I add a product to my cart?
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Make sure that we are not out of stock. If we are not, please contact our support team to help you complete your order.
Are ROC headphones available in stores?
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Currently, ROC products are available on our website and our partners’ websites - Amazon, Lazada, and Tmall.
Where else can I purchase ROC headphones?
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Amazon, Lazada, and Tmall also carry ROC products.
My product arrived defective, what do I do?
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Please contact our support team and they will help you with returning or exchanging your product, which we will do free of charge for defective products.
My device does not work with my headphones. Can I return or exchange them?
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Yes, please contact our support team and they will help you with returning or exchanging your product, which we will do free of charge.
Do ROC headphones come with a warranty?
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We provide a 1 year warranty in all countries and a 2 year warranty in select countries.
Model I FAQs
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What comes in the box?
- Wireless headphones
- Carrying case
- Charging cable
- 3.5mm Audio cable
- Cleaning cloth
- 3 ROC stickers
- Welcome card
- Turning your ROC Model I’s on and off
- Hold button above ROC logo on left earcup down for 4 seconds
- Bluetooth Pairing
- When headphones turned off, hold down button above ROC logo on left earcup down for 5 seconds
- Indicator light above ROC logo will blink blue and red when pairing and remain blue when successfully paired
- Turning on ROC360
- Slide ROC360 switch toward front of headphones; an indicator light next to the charging port will flash white slowly with ROC360 on
- Turning off ROC360
- Slide ROC360 switch toward back of headphones; indicator light will no longer flash
- Connect the USB charging cable to the headphones and a USB charging source
- LED above ROC logo will light up red when charging, blue when fully charged
- Unplug the charging cable when fully charged
- Your ROC Model I headphones will adjust by pulling gently on either earcup and headband simultaneously to make bigger and pushing gently together to make smaller
- Pause/Play
- Press button below ROC logo on left earcup once to pause, press again to play
- Previous track
- Hold volume down button for one second
- Next track
- Hold volume up button for one second
- Answer/End
- Press play/pause button once
- Redial last number
- Hold play/pause button for 1 second
- Reject a call
- Double press play/pause button
- Same as wireless, but on mic box
- Product compatibility and usage may vary from device to device
- We provide a 1 year warranty in all countries and a 2 year warranty in select countries. Please don’t hesitate to contact our support team.
- Avoid exposing your headphones to harsh conditions, temperatures and liquids
- Always pull on the end of the cable to disconnect, rather than the cable itself
- Store your headphones in the case provided for maximum protection
- Store in a clean and dry place
- Use the cleaning cloth provided to wipe away fingerprints, dirt, or debris
Model II FAQs
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What comes in the box?
- Wireless earphones
- S,M,L silicone ear tips
- S,M,L foam ear tips
- S,M,L wing tips pairs
- Carrying case
- Charging cable
- Cleaning cloth
- 3 ROC stickers
- Welcome card
- Turning your ROC Model II’s on and off
- Hold middle button on mic box down for more than 2 seconds
- Bluetooth Pairing
- Hold middle button on mic box for more than 5 seconds
- Indicator light next to ROC logo will blink blue and red when pairing and remain blue when successfully paired
- Turning on ROC 360
- Push the ROC 360 button once (it’s on the right side of neckband) an indicator light next to the ROC 360 logo will flash white slowly
- Turning off ROC 360
- Push the ROC 360 button once (it’s on the right side of neckband)
- An indicator light next to the ROC 360 logo will not flash
- Charging your Model II
- Connect the USB charging cable to the earphones and a USB charging source
- LED next to ROC logo (on the right side of the neckband) will light up red when charging, blue when fully charged
- Unplug the charging cable when fully charged
- After you turn on your Model II, the light will be blue.
- Selecting the right size ear tips
- There are S, M, and L size eartips of both foam and silicone. The foam eartips should be squeezed temporarily and held in the ear for a few seconds to form a tight, noise isolating seal.
- How to change eartip sizes
- To change sizes, simply remove the eartips by gently squeezing and pulling off the earpiece. Then place the center of the new earbud on the earpiece and press down firmly
- Selecting the right size wingtip
- The ROC wingtips are designed to fit snugly in your ear, above your ear canal. Try fitting in the wingtip before attaching to the earpiece to determine the right size.
- How to put on/change wingtips
- To put on or change out wingtips, you will need to first remove the earbud from the earpiece. Then slide the wingtip onto the earpiece with the hole aligned with the speaker. Once it is snugly on, reattach the earbud to the earpiece
- Avoid exposing your headphones to harsh conditions, temperatures and liquids
- Always pull on the end of the cable to disconnect, rather than the cable itself
- Store your headphones in the case provided for maximum protection
- Store in a clean and dry place
- Use the cleaning cloth provided to wipe away fingerprints, dirt, or debris
- Volume
- Press volume up or volume down to increase or decrease volume
- Pause/Play
- Press middle button on the mic box once to pause, press again to play
- Previous track
- Hold volume down button for one second
- Next track
- Hold volume up button for one second
- Answer/End
- Press play/pause button once
- Redial last number
- Hold play/pause button for 1 second
- Reject a call
- Double press play/pause button
- Use your device’s voice control technology
- To use your devices voice control technology, long hold the center button
Click here to download the user guide
Model III FAQs
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What comes in the box?
- Wired Headphones
- S,M,L silicone eartips
- S,M,L foam eartips
- S,M,L wingtip pairs
- Carrying case
- 3 ROC stickers
- Welcome card
- To begin using your ROC Model III earbuds, simply plug in the end of the 3.5mm cable into the 3.5mm jack on your device.
- Selecting the right size earbud
- There are S, M, and L size eartips of both foam and silicone. The foam eartips should be squeezed temporarily and held in the ear for a few seconds to form a tight, noise isolating seal.
- How to change eartip sizes
- To change sizes, simply remove the eartips by gently squeezing and pulling off the earpiece. Then place the center of the new earbud on the earpiece and press down firmly
- Selecting the right size wingtip
- The ROC wingtips are designed to fit snugly in your ear, above your ear canal. Try fitting in the wingtip before attaching to the earpiece to determine the right size.
- How to put on/change wingtips
- To put on or change out wingtips, you will need to first remove the earbud from the earpiece. Then slide the wingtip onto the earpiece with the hole aligned with the speaker. Once it is snugly on, reattach the earbud to the earpiece
- Avoid exposing your headphones to harsh conditions, temperatures and liquids
- Always pull on the end of the cable to disconnect, rather than the cable itself
- Store your headphones in the case provided for maximum protection
- Store in a clean and dry place
- Volume up/down
- Press volume up to increase volume and volume down to decrease volume
- FF/REW
- Double press the center button to skip forward to the next song
- Triple press the center button to skip back to the previous song
- Pause/Play
- Press the center button once to pause
- Press the center button again to play
- Calls
- To answer an incoming call, press the center button once
- To end a call, press the center button once
- Voice command
- To use your devices voice command technology, long hold the center button
- Model III’s are made to work with most devices that have a 3.5 mm compatible jack, but functionality may vary by device
- Distortion or loss of audio in one or both buds
- Make sure your 3.5 mm cable is inserted all the way into the jack
- Check that your audio source is on and working
- Phone not responding to button presses
- Make sure your cable is inserted all the way into the jack
- Vary the speed with which you press on multi-press functions
- Microphone not picking up sound
- Make sure your microphone is not blocked by anything
- Make sure your cable is inserted all the way into the jack
What should I do if i’m having issues with my order?
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Please don’t hesitate to contact our support team.
How do I cancel my order?
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Please don’t hesitate to contact our support team.
Can I change my address after I have placed my order?
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Please don’t hesitate to contact our support team
How can I track my order?
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You should receive your order confirmation and tracking number via email when your order ships.
My package was “returned to sender”, what should I do?
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Please don’t hesitate to contact our support team
I am looking to order a large quantity of product, who can I talk to?
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Please don’t hesitate to contact our support team
Which mobile devices are compatible with ROC wireless headphones?
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ROC products are made to work with most mobile devices, but compatibility may vary depending on device and/or operating system.
Are gaming systems compatible with ROC wireless headphones?
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ROC wireless products are compatible with bluetooth enabled devices.
How do I connect my ROC wireless headphones to my device?
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Model II Pairing
- Hold middle button on mic box for more than 5 seconds
- Indicator light next to ROC logo will blink blue and red when pairing and remain blue when successfully paired
- When headphones turned off, hold down button above ROC logo on left earcup down for 5 seconds
- Indicator light above ROC logo will blink blue and red when pairing and remain blue when successfully paired